Dear Valued customer,
Today, Tuesday July 14th , AM3 will be upgrading our video system at your property. The upgrade will ensure access to Dish-Networks full HD line up and some International programming. The upgrade will be service affecting and the property will lose video service. In order to restore video service you will need to perform a QAM scan on all set top boxes in your home once the upgrade is completed.
This work will complete by 4pm your local time. Some Set Top Boxes my automatically show a screen that tells them that their QAM Mapping has changed and will instruct them to perform the QAM Scan. If this screen does not appear you will need to follow the How to perform a QAM scan document that is attached.
Please reach out to our contact center if your service does not restore after running the scan.
We value your business with us at access media 3!
Contact Center: 866 876 3278 fx: 877 876 1114 | www.am3inc.com | www.newmediawest.com
New Media West is now powered by Access Media 3, Inc.
